Terms Of Use

• GENERAL

1. 1. 1. This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable, and the amended provisions pertaining to electronic records in various statutes, as amended by the Information Technology Act, 2000.
      2. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of the Website ‘Rasayanm.com’ (hereinafter referred to as the “Website”) which is owned and operated by Innovative Chemical Interchange Private Limited (hereinafter referred to as the“Company” ), having its corporate office at No – 101, Sai Vaishnavi Residency, Besides Srimannarayana School, Sardar Patel Nagar, Nizampet X Roads, Kukatpally, Hyderabad, Telangana, India – 500072; where such expression shall, unless repugnant to the context thereof, be deemed to include its respective representatives, administrators, employees, directors, officers, agents and their successors and assigns.
      3. For the purpose of these Terms of Use ( “Terms” ), wherever the context so requires,
         1. The term ‘You’ or ‘User’ or ‘Member’ shall mean any legal person or entity from an authorised business or a university authorised to access or use the services provided on this Website, who is competent to enter into binding contracts, as per the provisions of the Indian Contract Act, 1872. Users are of two types:
            1. ‘Academia’ where the User is from a licensed university and is authorised to buy chemicals from the Website; and
            2. ‘Business’ where the User is from a licensed business who is looking to buy or sell chemicals from the Website.
            Academia and Business users are collectively referred to as ‘User(s)’ henceforth.
         2. The terms ‘We’, ‘Us’, ‘Our’ shall mean the Website and/or the Company, as the context so requires.
         3. The term ‘Services’ shall mean the business of providing a portal for selling and buying of chemicals between Users.
         4. The terms ‘Party’ and ‘Parties’ shall respectively be used to refer to the User and the Company individually and collectively, as the context so requires.
      4. The headings of each section in these Terms are only for the purpose of organizing the various provisions under these Terms in an orderly manner, and shall not be used by either Party to interpret the provisions contained herein in any manner. Further, it is specifically agreed to by the Parties that the headings shall have no legal or contractual value.
      5. The use of this Website by the User is solely governed by these Terms as well as the Privacy Policy, and any modifications or amendments made thereto by the Company, from time to time, at its sole discretion. If You continue to access and use this Website, You are agreeing to comply with and be bound by the following Terms and Conditions of Use and Our Privacy Policy. The User expressly agrees and acknowledges that these Terms and Policy are co-terminus in nature, and that expiry/termination of either one will lead to the termination of the other.
      6. The User unequivocally agrees that these Terms and the aforementioned Policy constitute a legally binding agreement between the User and the Company, and that the User shall be subject to the rules, guidelines, policies, terms, and conditions applicable to any service that is provided by the Website, and that the same shall be deemed to be incorporated into these Terms, and shall be treated as part and parcel of the same. The User acknowledges and agrees that no signature or express act is required to make these Terms and the Policy binding on the User, and that the User’s act of visiting the any part of the Website constitutes the User’s full and final acceptance of these Terms and the aforementioned Policy.
      7. The Company reserves the sole and exclusive right to amend or modify these Terms without any prior permission or intimation to the User, and the User expressly agrees that any such amendments or modifications shall come into effect immediately. The User has a duty to periodically check the terms and stay updated on its requirements. If the User continues to use the Website following such a change, the User will be deemed to have consented to any and all amendments/modifications made to the Terms. In so far as the User complies with these Terms, it is granted a personal, non-exclusive, non-transferable, revocable, limited privilege to access and use the Website and the Services. If the User does not adhere to the changes, You must stop using the Services at once. Your continuous use of the Services will signify your acceptance of the changed terms.

• REGISTRATION

To fully avail the Services of the Website and use of it, a one-time registration is required to create a profile, for both the Academia and Business Users.

For Academia, the registration on the Website means that the Academia user is currently working or studying at a university/college/government research organisation.

For Business, the registration on the Website means that the Business user is currently working for an organisation, which manufactures/trades/supplies chemicals and/or related products.

Academia and Business users may access the Services by signing in as User by providing the following information which shall include but not be limited to Name, Mobile Number, Email ID, University/Business Name, its registered business address, GSTIN/VAT/Sales Tax Number and proper authorisation documentation and details that show that you are authorised to deal (buy, sell, transact etc.) in chemicals as required by the Website. This information is used to provide you with important services and information via e-mail. The registered Users shall be provided with a User Panel, which is a uniform resource locator with a unique login and password to:

1. 1. 1. Add readily available stock, update the product availability status, price and inventory on the same
      2. To check the Order status and Tracking
      3. Display of Invoices in printable format
      4. And any other transactional information which is useful to the registered Users

Registration for this Website is available only to those above the age of 18 years, barring those “Incompetent to Contract” which inter alia include insolvents. If You are a minor and wish to use the Website as a User, You may not do so and the Company reserves the right to terminate Your account on knowledge of You being a minor and having registered on the Website or availing any of its Services.

Further, at any time during Your use of this Website, including but not limited to the time of registration, You are solely responsible for protecting the confidentiality of Your User name and password, and any activity under the account shall be deemed to have been done by You. In the case that You provide Us with false and/or inaccurate details or We have reason to believe You have done so, We hold the right to permanently suspend Your account. You agree that you will not disclose your password to any third party, and that you will take sole responsibility for any activities or actions under your account, whether or not you have authorized such activities or actions. You will immediately notify us of any unauthorized use of your account.

• SERVICE OVERVIEW

The Website is a portal where registered Business Members of the Website as well as Academia users can place orders on various listed sellers’ items (the sellers are registered Business members who sell chemicals) and the Company manages the said portal and provides other incidental services to facilitate the transactions between the buyers and the sellers.

• ELIGIBILITY

The User represents and warrants that they are competent and eligible to enter into legally binding agreements and that they have the requisite authority to bind themselves to these Terms, as determined solely by the provisions of the Indian Contract Act, 1872. The User may not use the Website if they are not competent to contract under the Indian Contract Act, 1872, or are disqualified from doing so by any other applicable law, rule or regulation currently in force.

• CONTENT

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, brand names, descriptions, sounds, music and artwork (collectively, ‘Content’), is generated/provided or based on information provided by third parties (being the sellers from whom products are sourced) and We have no control and make no guarantees regarding the quality, the accuracy, integrity or genuineness of such Content. All the Content displayed on the Website is subject to copyright and shall not be reused by any party (or third party) without the prior written consent of the Company and the copyright owner.

The seller is solely responsible for the integrity, authenticity, quality and genuineness of the content provided by the seller on the Website, and whilst feedback and comments by the buyers shall be made via the Website, the Website bears no liability whatsoever for any feedback or comments made by the buyers made in respect of any of the content by third parties on the Website. Further, the Website reserves its right to suspend the account of any seller for an indefinite period to be decided at the discretion of the Website, or to terminate the account of any seller who is found to have created or shared or submitted any Content or part thereof that is found to be untrue/inaccurate/misleading. The seller shall be solely responsible for making good any financial or legal losses incurred through the creation/sharing/submission of Content or part thereof that is deemed to be untrue/inaccurate/misleading.

The Academia and Business Members have a personal, non-exclusive, non-transferable, revocable, limited privilege to access the Content on the Website. Users shall not copy, adapt, and modify any content without written permission of the Company.

• TERM

These Terms shall continue to form a valid and binding contract between the Parties, and shall continue to be in full force and effect until the User continues to access and use the Website.

A User may terminate their use of the Website at any time. The Company may terminate these Terms and close a User’s account at any time without notice and/or suspend or terminate a User’s access to the Website at any time and for any reason, in its sole discretion. Such suspension or termination shall not limit Our right to take any other action against you that We consider appropriate.

It is also hereby declared that the Company may discontinue the Website without any prior notice.

• TERMINATION

The Company reserves the right, in its sole discretion, to unilaterally terminate the User’s access to the Services, or any portion thereof, at any time, without notice or cause. The Website also reserves the universal right to deny access to particular Users, to any/all of its Services without any prior notice/explanation in order to protect the interests of the Website and/or other visitors to the Website. The Website reserves the right to limit, deny or create different access to the Website and its features with respect to different User(s), or to change any of the features or introduce new features without prior notice. The User shall continue to be bound by these Terms, and it is expressly agreed to by the Parties that the User shall not have the right to terminate these Terms till the expiry of the same.

• COMMUNICATION

By using this Website, and providing his/her identity and contact information to the Company through the Website, the User hereby agrees and consents to receiving calls and e-mails from the Company and/or any of its affiliates or partners at any time, subject to the Privacy Policy.

The User expressly agrees that notwithstanding anything contained hereinabove, it may be contacted by the Company or any of its affiliates/partners relating to any service availed of by the User on the Website or anything pursuant thereto and the User agrees to indemnify the Company from any and all harassment claims. It is expressly agreed to by the Parties that any information shared by the User with the Company shall be governed by the Privacy Policy.

• CHARGES

Registration on this Website is free for Users and this includes accessing the Website and the use of the services. However, We reserve the right to amend the charges for the services rendered. In case that happens, User will be intimated of the same, and it will be up to you to decide whether or not you will continue with services offered by us. Such changes are effective as soon as they are posted on the Website.

For every transaction between buyers and sellers on the Website, the Parties agree that payment shall be collected by the Website on behalf of the seller in the mode as conveyed to the buyer and the same shall be collected through a third-party payment gateway. The Parties acknowledge and agree that the prices of products include the cost of the product, service fees, applicable taxes and shipping charges and that the service fees shall be deducted by the Company before transferring the remainder amount to the seller of the product(s) for every order.

• USER OBLIGATIONS AND FORMAL UNDERTAKINGS AS TO CONDUCT

The User agrees and acknowledges that they are a restricted User of this Website, and that they:

1. 1. 1. Agree that they are authorised to purchase and/or sell chemicals on the Website.
      2. Agree to provide genuine credentials during the process of registration on the Website. You shall not use a fictitious identity to register. We are not liable if the User has provided incorrect information.
      3. Agree to ensure the email address, address and mobile number provided during account registration are valid at all times and shall keep your information accurate and up-to-date. The User can update their details anytime.
      4. Agree that they are solely responsible for maintaining the confidentiality of Your account password. You agree to notify Us immediately of any unauthorized use of Your account. We reserve the right to close your account at any time for any or no reason.
      5. Understand and acknowledge that the data submitted is manually entered in to the database of the Website and all data in the Website should be backed by hard copies or appropriate evidence for the purpose of verifying the validity of the data. The User also acknowledges the fact that data so entered into the database is for the purpose of easy and ready reference alone.
      6. Authorize the Website to use, store or otherwise process Your personal information and all published Content and User comments and reviews and ratings for marketing and promotional purposes.
      7. Understand and agree that, to the fullest extent permissible by law, the Website/Company and their successors and assigns, or any of their affiliates or their respective officers, directors, employees, agents, licensors, representatives, operational service providers, advertisers or suppliers shall not be liable for any loss or damage, of any kind, direct or indirect, in connection with or arising from use of the Website or from this terms of use, including, but not limited to, compensatory, consequential, incidental, indirect, special or punitive damages.
      8. Are bound not to cut, copy, modify, recreate, reverse engineer, distribute, disseminate, post, publish or create derivative works from, transfer, or sell any information or obtained from the Website. Any such use/limited use of the Website will only be allowed with the prior express written permission of the Company.
      9. Agree not to access (or attempt to access) the Website and/or the materials or services by any means other than through the interface provided by the Website. The use of deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or its content, or in any way reproduce or circumvent the navigational structure or presentation of the Website, materials or any content, or to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website will lead to suspension or termination of the User’s access to the Website. The User acknowledges and agrees that by accessing or using the Website or any of the Services provided therein, it may be exposed to content that it may consider offensive, indecent or otherwise objectionable. The Company disclaims any and all liabilities arising in relation to such offensive content on the Website.
      10. Expressly agree and acknowledge that the Content displayed on the Website is not owned by the Company, and that the same are the exclusive property of vendors or other third parties, who have chosen to showcase their products through the Company’s Website, and that the Company is in no way responsible for the content of the same. The User may however report any offensive or objectionable content, which the Company may then remove from the Website, at its sole discretion.
      11. The Website permits the User to post, or upload data/information as User comments, feedback or reviews, and the User undertakes to ensure that such material is not offensive or objectionable, and is in accordance with applicable laws. The User expressly agrees that any such material that is deemed to be objectionable/offensive may be removed from the Website immediately and without notice, and further that the User access to the Website may also be permanently revoked, at the sole discretion of the Company.

The User further undertakes not to:

1. 1. 1. 1. Abuse, harass, threaten, defame, disillusion, erode, abrogate, demean or otherwise violate the legal rights of any other person or entity;
         2. Engage in any activity that interferes with or disrupts access to the Website or the Services provided therein (or the servers and networks which are connected to the Website);
         3. Impersonate any person or entity, or falsely state or otherwise misrepresent his/her affiliation with a person or entity;
         4. Publish, post, disseminate, any information which is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever under any law, rule or regulation currently in force; or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women” within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
         5. Post or share any image/file/data with the Company that infringes the copyright, patent or trademark of another person or legal entity;
         6. Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website;
         7. Download any file belonging to another User of the Website that the User is aware, or should reasonably be aware, cannot be legally distributed in such a manner;
         8. Probe, scan or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website or any network connected to the Website. The User may not reverse look-up, trace or seek to trace any information relating to any other User of, or visitor to, the Website, or any other viewer of the Website, including any User account maintained on the Website not operated/managed by the User, or exploit the Website or information made available or offered by or through the Website, in any manner;
         9. Disrupt or interfere with the security of, or otherwise cause harm to, the Website, systems resources, accounts, passwords, servers or networks connected to or accessible through the Website or any affiliated or linked platforms;
         10. Collect or store data about other Users of the Website.
         11. Use the Website or any material or content therein for any purpose that is unlawful or prohibited by these Terms, or to solicit the performance of any illegal activity or other activity which infringes the rights of this Website or any other third party (ies);
         12. Violate any code of conduct or guideline which may be applicable for or to any particular service offered on the Website;
         13. Violate any applicable laws, rules or regulations currently in force within or outside India;
         14. Violate any portion of these Terms or the Policy, including but not limited to any applicable additional terms of the Website contained herein or elsewhere, whether made by amendment, modification, or otherwise;
         15. Threaten the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public Order, or cause incitement to the commission of any cognizable offence, or prevent the investigation of any offence, or insult any other nation.
         16. Publish, post, or disseminate information that is false, inaccurate or misleading;
         17. Directly or indirectly offer, attempt to offer, trade, or attempt to trade, any item the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.
         18. Use chemicals to create any dangerous end products that may adversely impact society and the country in which they are living
         19. Commit any act that causes the Company to lose (in whole or in part) the services of its Internet Establishment (“ISP”) or in any manner disrupts the services of any other supplier/service provider of the Company/Website;
         20. Use any products for anti-social, anti-patriotic or anti-national activities
         21. Engage in advertising to, or solicitation of, other User of the Website to buy or sell any products or services not currently displayed on the Website. The User may not transmit any chain letters or unsolicited commercial or junk email/messages to other User via the Website. It shall be a violation of these Terms to use any information obtained from the Website to harass, abuse, or harm another person, or to contact, advertise to, solicit, or sell to another User of the Website without the express prior written consent of the Company.
         22. For Academia users, they shall not:
             1. Resell any purchased products for commercial use
             2. Transfer purchased chemicals to other Users or any third-party without the approval from the Head of Department of the respective university/college/institution who has the authority to grant such approval
             3. Utilise any product for any purpose other than research and innovation that is authorised by the Head of Department/Supervisor/other official having authority of the respective university/college/institution
             4. Posting Chemical requirements which are prohibited for use and mentioned under International Narcotics Control Board. Please visit http://www.incb.org/ for more information.
         23. For Business users, they shall not:
             1. Buy/purchase any chemicals meant for any other purpose other than commercial, research and innovation only authorised by the purchasing authority of the organisation
             2. Buy/purchase any products without necessary approvals from the management of the organisation
             3. Transfer any purchased chemicals to any third-party without necessary approvals from organisational management who are responsible for the buying of chemicals and related products
             4. Publish any products under restricted chemicals of International Narcotics Control Board (INCB), in contravention of which the Company shall initiate criminal proceedings against the Business user and bar the Business user permanently from doing business with the Company;
             5. Sell chemicals without the necessary approvals from the organisation’s management
             6. Sell any hazardous chemicals via the Website
             The User hereby expressly authorizes the Company/Website to disclose any and all information relating to the User in the possession of the Company/Website to law enforcement or other government officials, as the Company may in its sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those involve personal injury and theft/infringement of intellectual property. The User further understands that the Company/Website might be directed to disclose any information (including the identity of persons providing information or materials on the Website) as necessary to satisfy any judicial Order, law, regulation or valid governmental request.

• SUSPENSION OF USER ACCESS AND ACTIVITY

Notwithstanding other legal remedies that may be available to it, the Company may in its sole discretion limit the User’s access and/or activity by immediately removing the User’s access credentials either temporarily or indefinitely, or suspend/terminate the User’s association with the Website, and/or refuse to usage of the Website to the User, without being required to provide the User with notice or cause:

1. 1. 1. If the User is in breach any of these Terms or the Policy;
      2. If the User has provided wrong, inaccurate, incomplete or incorrect information;
      3. If the User’s actions may cause any harm, damage or loss to the other Users or to the Company, at the sole discretion of the Company.

• INDEMNITY

You (the Business Member/Academia Member) agree to indemnify, defend and hold harmless the Company/Website, its independent service providers, third party sellers, and consultants, and their respective directors, officers, employees and agents (collectively, “Parties”), from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by us that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to these terms of use. Further, You agree to hold us harmless against any claims made by any third party due to, or arising out of, or in connection with:

1. 1. 1. Your use of the Website,
      2. Any Discussions or Messages you provide;
      3. Your violation of these Terms and Conditions;
      4. Your violation of any rights of another;
      5. Your conduct in connection with the Website;
      6. Your internal disputes amongst other Users

You agree to fully cooperate in indemnifying Us at Your expense. You also agree not to reach a settlement with any party without Our consent.

In no event shall the Company/Website be liable to compensate the User or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, misuse of products, whether or not foreseeable, and whether or not the Company/ Website had been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortuous action, or any other claim arising out of or in connection with the User’s use of or access to the Website and/or the services or materials contained therein.

• LIMITATION OF LIABILITY

1. 1. 1. The Founders/ Promoters/ Associated people of the Website are not responsible for any consequences arising out of the following events:
         1. If the Website is inoperative/non-responsive due to any connectivity errors associated with the internet connection such as but not limited to slow connectivity, no connectivity, server failure;
         2. if the User has fed incorrect information or data or for any deletion of data;
         3. if there is undue delay or inability to communicate through email;
         4. if there is any deficiency or defect in the products/shipping/services managed by third-party service providers;
         5. if there is a failure in the functioning of any other service provided by the Website.
      2. The Website accepts no liability for any errors or omissions, whether on behalf of itself or third parties, or for any damage caused to the User, the User’s belongings, or to any third party, resulting from the use or misuse of the Website or any service availed of by the User through the Website. The service and any Content or material displayed on the service is provided without any guarantees, conditions or warranties as to its accuracy, suitability, completeness or reliability. The Website will not be liable to you for the unavailability or failure of the Website.
      3. Users may be held legally responsible for damages suffered by other Users, the Website or any third party as a result of legally actionable or defamatory comments, remarks, or other information or content posted to the Website.
      4. Users are to comply with all laws applicable to them or to their activities, and with all Policies, which are hereby incorporated into this Agreement by reference.
      5. The Website expressly excludes any liability for any loss or damage that was not reasonably foreseeable by the Website and which is incurred by you in connection with the Website, including loss of profits; and any loss or damage incurred by you as a result of your breach of these terms.
      6. To the fullest extent permitted by law, the Website shall not be liable to You or any other party for any loss or damage, regardless of the form of action or basis of any claim. You acknowledge and agree that your sole and exclusive remedy for any dispute with us is to terminate your use of the Website.

• INTELLECTUAL PROPERTY RIGHTS

Unless expressly agreed to in writing, nothing contained herein shall give the User a right to use any of the Website’s trade names, trademarks, service marks, logos, domain names, information, questions, answers, solutions, reports and other distinctive brand features, save according to the provisions of these Terms. All logos, trademarks, brand names, service marks, domain names, including material, designs, and graphics created by and developed by the Website and other distinctive brand features of the Website are the property of the Company or the respective copyright or trade mark owner. Furthermore, with respect to the Website created by the Company, the Company shall be the exclusive owner of all the designs, graphics and the like, related to the Website.

The User may not use any of the intellectual property displayed on the Website in any manner that is likely to cause confusion among existing or prospective Users of the Website, or that in any manner disparages or discredits the Company/Website, to be determined in the sole discretion of the Company.

The User is aware all intellectual property, including but not limited to copyrights, relating to said services resides with the owners, and that at no point does any such intellectual property stand transferred from the aforementioned creators to the Company, or to any other User. The User is aware that the Company merely provides a Website through which the Users can view, sell and purchase chemicals, and the Company/the Website does not own any of the intellectual property relating to the independent content displayed on the Website, apart from originally created graphics and specified content.

The User is further aware that any reproduction or infringement of the intellectual property of the aforementioned owners by the User will result in legal action being initiated against the User by the respective owners of the intellectual property so reproduced/infringed upon. It is agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.

• DISCLAIMER OF WARRANTIES AND LIABILITIES

1. 1. 1. The User agrees and undertakes that they are accessing the Website and transacting at their sole risk and are that they are using their best and prudent judgment before availing any service listed on the Website, or accessing/using any information displayed thereon.
      2. The User agrees that any kind of information, resources, activities, recommendations obtained/availed from Website, written or oral, will not create any warranty and the Website disclaims all liabilities resulting from these. You are solely responsible for your communication/interaction with other Users on the Website and the Website doesn’t make any warranty about the conduct of Users on the Website.
      3. The Company/Website does not guarantee that the functions, products and services contained in the Website will be uninterrupted or error-free, or that the Website or its server will be free of viruses or other harmful components, and the User hereby expressly accepts any and all associated risks involved with the User’s use of the Website.
      4. The Website is and shall avail services from third parties to serve You better and these services will be provided on “as is” basis and the Website disclaims any liabilities resulting from these third party services. The Website will not be responsible for any internet delays and damages caused by such problems.
      5. It is further agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.

• FORCE MAJEURE

Neither the Company nor the Website shall be liable for damages for any delay or failure to perform its obligations hereunder if such delay or failure is due to cause beyond its control or without its fault or negligence, due to Force Majeure events including but not limited to acts of war, acts of God, earthquake, riot, fire, festive activities sabotage, labor shortage or dispute, internet interruption, technical failure, breakage of sea cable, hacking, piracy, cheating, illegal or unauthorized.

• DISPUTE RESOLUTION AND JURISDICTION

It is expressly agreed to by the Parties hereto that the formation, interpretation and performance of these Terms and any disputes arising there from will be resolved through a two-step Alternate Dispute Resolution (“ADR”) mechanism. It is further agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.

1. 1. 1. Mediation: In case of any dispute between the parties, the Parties will attempt to resolve the same amicably amongst themselves, to the mutual satisfaction of all Parties. In the event that the Parties are unable to reach such an amicable solution within thirty (30) days of one Party communicating the existence of a dispute to any other Party, the dispute will be resolved by arbitration, as detailed herein below;
      2. Arbitration: In the event that the Parties are unable to amicably resolve a dispute by mediation, said dispute will be referred to arbitration by a panel of three arbitrators (one to be appointed by the Company, one by the opposing Party and the third by the two arbitrators), and the award passed by such arbitral panel will be valid and binding on all Parties. The Parties shall bear their own costs for the proceedings, although the sole arbitrator may, in his/her sole discretion, direct either Party to bear the entire cost of the proceedings. The arbitration shall be conducted in English, and the seat of Arbitration shall be the city of Hyderabad, Telangana.
      3. The Parties expressly agree that the Terms, Policy and any other agreements entered into between the Parties are governed by the laws, rules and regulations of India.

• NOTICES

Any and all communication relating to any dispute or grievance experienced by the User may be communicated to the Company by the User by emailing at care@rasayanm.com

• MISCELLANEOUS PROVISIONS

1. 1. Agreement: These Terms, read with the Policy, form the complete and final contract between the User and the Company with respect to the subject matter hereof and supersedes all other communications, representations and agreements (whether oral, written or otherwise) relating thereto.
   2. Waiver: The failure of either Party at any time to require performance of any provision of these Terms shall in no manner affect such Party’s right at a later time to enforce the same. No waiver by either Party of any breach of these Terms, whether by conduct or otherwise, in any one or more instances, shall be deemed to be or construed as a further or continuing waiver of any such breach, or a waiver of any other breach of these Terms.
   3. Severability: If any provision/clause of these Terms is held to be invalid, illegal or unenforceable by any court or authority of competent jurisdiction, the validity, legality and enforceability of the remaining provisions/clauses of these Terms shall in no way be affected or impaired thereby, and each such provision/clause of these Terms shall be valid and enforceable to the fullest extent permitted by law. In such case, these Terms shall be reformed to the minimum extent necessary to correct any invalidity, illegality or unenforceability, while preserving to the maximum extent the original rights, intentions and commercial expectations of the Parties hereto, as expressed herein.
   4. Contact Us: If you have any questions about this Agreement, the practices of the Website, or your experience with the Service, you can contact us at care@rasayanm.com